Years ago when we envisioned the continent’s most coveted e-commerce platform, it didn’t take long for us to realize that cutting-edge technology alone wasn’t enough. We learnt that e-commerce is an ecosystem that requires more than fancy customer access channels and intelligent algorithms. Merchandise have to move from vendors to customers, and customers must have a secure means to pay for their purchases.
Today, consumers have embraced electronic payment systems to an extent that payment is no longer a credible barrier to the e-commerce industry. However, moving merchandise from sellers to customers is still a challenge.
Over the years, my team and I contemplated on rejoining the e-commerce frenzy. We have the ideas and skills to build a state-of-the-art platform. Heck, what we built back then can still become the foremost, but we’ve seen many such platforms come and go.
We know from experience that without solving the missing link problem, e-commerce in Ghana shall remain primitive, and every platform is bound to be mediocre.
Reliable courier service is the missing link in Ghana’s e-commerce ecosystem. Whether you’re an Instagram store owner, selling on WhatsApp or taking orders by phone, a good courier service is key to the success and growth of your business. For full fledged e-commerce platforms, the need for a reliable delivery service is even more crucial.
It is therefore prudent that we complete Ghana's e-commerce ecosystem and make it full-circle: the marketplace, the payment system, and now Uno.
The Approach:
1. On-demand courier for anything, anytime.
Our mission is to enable fast, reliable, and readily accessible courier service. An intuitive mobile app puts our service in customers’ pocket; and for businesses, we provide desktop access for a broader view of operations. We count 3 additional access channels including API connection for online marketplaces.
We are the only courier service provider with both motorcycles and delivery vans on demand. So whether it's a pair of earrings or an entire store supply, we have the right vehicle to deliver.
2. End-to-end operations management
Our operating model brings together technology, people and processes in a single customer-centric system that enables quality control and ensures delightful customer experience at every touch point. This requires a deep understanding of commerce and the critical role of logistics. Our team has expertise in both.
3. Value-added services
FAST. RELIABLE. SECURE. These words are not meaningless. Among other things,
when time is of essence and there is need for certainty, count on Uno to deliver.
we provide goods-in-transit insurance for loss or damage to your package.
pick-up and delivery PIN ensures that only the package originator determines who receives the package. Surely, a good security feature for important documents.
our comprehensive customer support are on hand from 06:00am to 10:00pm everyday!
After 1000 package deliveries covering more than 15000KM in real-life testing and 3 business case studies, we are confident that having identified the missing link in Ghana's e-commerce industry, we have also built the solution for it. With Uno, consumers and businesses alike can now experience true e-commerce.
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