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General

These general terms shall govern the use of our services  and/or technology as a Customer (“You”, ‘Your”).

Uno (the “Platform”, “Technology” “Brand” or “App”) is the software application through which we provide our services to you and process your orders. By creating a user profile on the App, you grant us permission to store and process your data as far as practicable  and necessary to provide our service to you.

Ingenuity Alliance Limited, also referred to in these terms as “we”, “our”, “us” includes our agents, assigns, technology, and where necessary, “We”, “Our”, “Us” may also imply our partner businesses and contractors. 

By accepting these terms and/or by using the Platform, you acknowledge that you understand all the terms contained herein and further agree to be bound by them.

USE OF THE APP

  1. In registering your account to use the Platform, you shall be required to provide a valid email address and/or telephone number. You may at anytime cancel/delete your account by following the required steps in app settings ​

  2. Your license to use the Platform is revocable and non-exclusive and shall be in accordance with these general terms and conditions. You may not transfer this licence to any third party.​

  3. We have the sole discretion to cancel your account at anytime and without notice to you if we find out that you have breached the terms contained herein or have reason to believe you have breached these terms.

SERVICE

Ingenuity Alliance, under the Uno brand and via the App, provides courier and logistics service and the transportation of goods. The scope and extent of our service is and shall always be as shown in the app. We reserve the right to modify, change, add, or remove any offer, product or service without prior notice to you.

PICK-UP AND DELIVERY

  1. Time shown for pick-up and delivery is an estimate . We do not guarantee that actual pick-up and delivery time will meet customer expectation, and we shall not be liable for any delay in delivery of the package or for any loss, damage or deterioration arising from the delay, unless such delay or deterioration is attributable to wilful default or gross negligence.

  2. For delivery, a unique authentication code shall be generated and be used as verification before an Operator will deliver package to the Recipient. It is the Customer’s sole responsibility to ensure the safety of the authentication code. 

  3. Operators shall deliver goods to whoever is present at the delivery point with the unique authentication code. We will not be liable for any loss or mis-delivery where delivery has been made in good faith to a person claiming to be the Recipient after showing the Operator the authentication code

  4. The maximum waiting time for courier is five(5 ) minutes. Once courier arrives for pick-up and a notification is sent to you, you must make package available for pick-up within five (5) minutes. For delivery, the Recipient must be available within five (5) minutes upon courier arrival to accept delivery.  Additional charge shall apply beyond the maximum wait time. We reserve the right to apply charges and cancel order  for excessive waiting.

  5. Customers must make sure to provide detailed package information that will enable us to assign the most fitting courier. We reserve the right to cancel order and apply charges if addresses and/or weight and size of package is largely inconsistent with actuals. 

  6. In the event of a Recipient refusing to accept goods in whole or in part, or in the event of the Operator being unable to effect delivery by reason of the Recipient not being available to take delivery,

  7. We shall return of package to the Customer at the same rates applied to the delivery of the goods.

  8. Where we are compelled to dispose of such goods by reason of their perishable nature or for any other reason, in addition to the Customer’s liability for the cost incurred in disposing of perishable goods and/or returning goods, the Customer shall pay the full cost of the delivery as if the goods were delivered.​​

PACKAGING, LOADING & UNLOADING

  1. The Customer shall be responsible for the packaging of the goods. The goods shall be packaged in such a way so as to with-stand normal transport-handling, and not cause damage to other goods.

  2. We shall not be liable for any damage resulting from the absence of, or defects in, packing material or other packaging.

  3. All loading and unloading shall be arranged by the Customer.  We shall be under no obligation to provide any labour or equipment which may be required. Any assistance given by us in loading or unloading shall be at the sole risk of the Customer.

BILLING, PAYMENT, CANCELLATION AND REFUND

  1. In billing a Customer for our services, we take into account distance, size and weight of the package in computing the bill. Where a Customer wrongfully provides information in respect of address, size and weight of package,  we shall reassess the package and apply the appropriate rates accordingly. If final distance between pick-up and delivery address and/or size and weight of package is less than actual there shall be no rebate.

  2. As and when available, you may pay orders by card, mobile money, or cash upon pick-up or delivery. For electronic payment methods, order and payment is processed simultaneously. 

  3. For payment by cash on pick-up if customer fails to pay, service will be canceled and penalty will be applied to customer account. 

  4. For cash payment on delivery if customer fails to pay, package will be held, storage fee and/or return to sender and/or re-delivery charge shall apply 

  5. You may cancel orders for full refund if courier is not yet assigned for package pick-up. 

  6. If you cancel order after courier is assigned but before package pick-up, we may process a partial refund, a penalty, or both. 

  7. No cancellations permitted after package pick-up. Customer may cancel delivery after pick-up by contacting support.  In this case, package shall be rerouted for return with associated charges

  8. Refunds may take up to 7 working days to process. The actual time you receive refunds in your account may also depend on your payment processor bank.

DISTRESS PACKAGE

A package is distressed if we are unable to make delivery nor return it to the ordering Customer due to payment issues, or any other reasons attributable to the customer that require us to hold the package for a reasonable period of time beyond estimated transit time

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  1. We do not guarantee the safe-keeping of distress packages

  2. We shall charge storage fee, handling and any associated cost of holding a package

  3. We do not provide storage for packages that are perishable and/or require controlled temperature, and/or special care of any kind; and we shall dispose off immediately all distress packages containing organic matter or other perishable goods

  4. Customer shall not deliberately use our service for storage by creating a distress package. We shall impose heavy penalty 

  5. Holding a package for payment issues is a distress measure to collect payment for our service. Customers cannot offset part or in whole the value of a package as payment for our service

  6. We shall indiscriminately dispose of packages if we don't have storage space. This shall not prevent us from collecting the fee you owe us for our service in addition to storage and any associated cost of disposal

PROHIBITED SHIPMENT

  1. You warrant that you shall not use our service to transport items whose possession and transportation are generally prohibited by law 

  2. Customer shall not use our service to transport dangerous goods such as corrosive, explosive, fire arms, toxins, flammables, radioactive substances, and miscellaneous dangerous goods

  3. We reserve the right to decline the transport of packages that threaten the safety of our courier operators and equipment.

LOSS OF PACKAGE & SEIZURES, LIABILITY

  1. We do not guarantee, warrant or make representations that our service will be free from any errors, reliable at all times, or available at all times. You agree to indemnify us and hold us free from any liability, claims or losses arising from your use of our service.

  2. We hereby disclaim all representations and warranties; express, implied or statutory, not expressly set out in these terms, including fitness for a particular purpose.

  3. We shall at all times not be liable for any damages (direct or indirect), loss of profit, injury to property, personal injury in connection with, or otherwise arising from your use of and the provision of our service.

  4. You shall report any visible damage, reduction or loss of package immediately upon receiving it.

  5. In case of seizure of goods by customs or any lawful authority, we may  be required to provide to the seizing authority the name and address of the Customer. We shall inform you of the seizure as soon as practicable, and you undertake to hold us free from any liability— criminal or civil—and further undertakes that we shall not be a party to any proceedings that may be brought against the Customer.

  6. Where we violate any term in this Agreement, our total liability shall not exceed Five Hundred Cedis (GHC 500.00).

CLAIMS

  1. You will have the right to claim for damages only if we have deliberately or negligently violated the terms contained herein.

  2.  

  3. All claims in respect of a lost or damaged package must be submitted within twenty-four (24) hours from the estimated time for delivery or actual time of delivery as may be applicable, failing which we shall have no liability whatsoever.

  4. Where we agree to indemnify a customer for any loss or damage to any goods, in accordance with the terms of this agreement, it shall constitute the full and final settlement for all losses or damage in connection therewith.

FORCE MAJEURE 

Ingenuity Alliance shall be released from the performance of any obligation arising out of these terms and the liabilities associated therewith, if we are prevented by force majeure or circumstances similar to force majeure, beyond our control and which we could not reasonably foresee.

DATA PROTECTION & PRIVACY

  1. Data provided by you shall be processed for the performance of the Agreement arising from your acceptance of these terms and in accordance with the Data Protection Act2012 (Act 843) and applicable Privacy Policies and relevant laws.

  2. The data we collect from you may be processed on the ground of legitimate interest, including for the purpose of investigating, detecting fraudulent payments, and for criminal investigations with the law.

  3. We shall take all reasonable steps to ensure confidentiality of such data and comply with our Privacy Policy and the law.

VARIATION OF TERMS

  1. Ingenuity Alliance may vary the terms contained herein from time to time. Any variation of the terms shall be effective upon the publication of such variations. 

  2. Your continuous use of the Platform after publication constitutes your consent to be bound by the terms, as varied.

GENERAL

  1. If any provision(s) in this Agreement is held to be invalid, unenforceable or illegal under any law, the parties shall replace the affected provision(s) with a provision that is valid, enforceable and legal which has, to the greatest extent possible, a similar effect as the invalid, unenforceable or illegal provision(s) as to give effect and meaning to this Agreement.

  2. Ingenuity Alliance may give notice by means of a general notice via electronic mail to your email address and/or phone number as provided by you, as well us through notifications in the app

  3. You may give notice to Ingenuity Alliance through our approved customer care and support platforms.

GOVERNING LAW AND DISPUTE RESOLUTION

  1. The General Terms of Service shall be governed and construed in accordance with the laws of the Republic of Ghana.

  2. Any dispute or claim arising from or in connection with or relating to the use of the Platform or these terms, including those relating to its validity shall first be submitted to voluntary negotiation.

  3.  Where such Dispute has not been settled within thirty (30) days, the Dispute shall be resolved finally through arbitration in accordance with the Alternative Dispute Resolution Act, 2010 (Act 798) and under the Ghana Arbitration Center Rules.

  4. The number of arbitrators shall be three with each party appointing one, and the Ghana Arbitration Center appointing the third Arbitrator.

  5. The parties shall share the cost of the arbitration equally.

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